Frequently Asked Questions

Most special characters won't be displayed properly in WebDAV. Supported characters differ depending on the implemented software and don't always work the same on different operating systems.

Therefore the usage of certain special characters can restrict access to files and folders.

These characters can always be used:

Description	Character
letters	A-Z / a-z
numbers	0-9
hyphen	-
underscore	_
period	.

 

List of special characters won't always work or don't get dispayed properly:

Description	Character
plus sign	+
tilde	~
hashtag	#
percent	%
ampersand	&
asterisk	*
curly braces	{ }
square brackets	[ ]
forward slash	/
backward slash	\
colon	:
semicolon	;
comma	,
angle brackets	< >
questionmark	?
pipe	|
quotation marks	"
high sign	^
equal sign	=

Not at the moment.

The maximal pathlength in Windows (MAX_PATH) is set to 260 characters.

A local path has to be structured in the following order: drive letter, colon, backslash, name components separated by backslashes.

For example, the maximum path on drive D is:

(The characters < > are used here for visual clarity and cannot be part of a valid path string.)

D:\<256-character path string>

Log in to your online stoney storage. Click on "Deleted files" in the bottom left corner.

Here you will see your deleted files. Tick the top square or only the documents you definitely want to delete, followed by clicking "Delete" in the right corner. Your data will be deleted from your stoney storage for good.

We recommend amenic ag.

To let us administer your Domain at amenic ag, please use the following information for the technical contact:
Amenic ID: 3XKY92, stepping stone Ltd., Michael Eichenberger

Please send an email to support@stepping-stone.ch, providing following information:

- Your 7-digit stoney storage ID.

- The desired storage size.

The first one mentioned uses decimal (SI) and the second one binary (IEC) unit prefixes. The actual sizes are shown in the table beneath.

Decimal		Binary
SI unit	Meaning	IEC unit	Meaning
Kilobyte (KB)	1 000 Byte	Kibibyte (KiB)	1 024 Byte
Megabyte	1 000 000 Byte	Mebibyte (MiB)	1 048 576 Byte
Gigabyte (GB)	1 000 000 000 Byte	Gibibyte (GiB)	1 073 741 824 Byte
Terabyte (TB)	1 000 000 000 000 Byte	Tebibyte (TiB)	1 099 511 627 776 Byte
Petabyte (PB)	1 000 000 000 000 000 Byte	Pebibyte (PiB)	1 125 899 906 842 624 Byte
Exabyte (EB)	1 000 000 000 000 000 000 Byte	Exbibyte (EiB)	1 152 921 504 606 846 976 Byte

 

More information can be found on Wikipedia.

 

 

You will receive an e-mail when your stoney storage space is 85% full (By default the capacity is set to 85%, please contact us when you would like to adjust this). This message will be send to you daily.

There are several options for what to do when your storage is full.

• You can order more storage. For that you can contact our support and request to enlarge your storage.
• Delete the data you do not need anymore.

The stepping stone Ltd. authoritative DNS servers are:

ns-01.stepping-stone.ch --> 194.176.109.201
ns-02.stepping-stone.ch --> 194.176.109.252
ns-03.stepping-stone.ch --> 185.85.124.78
ns-04.stepping-stone.ch --> 185.85.124.113

box.example.com.            3600 IN CNAME kvm-0972.stepping-stone.ch.
kvm-0972.stepping-stone.ch. 3600 IN     A 31.216.40.186

Replace box.example.com with your domain name.

The stepping stone Ltd. relies on moden open source technologies. This is especially prevalent in the case of Nextcloud with its opzimized Functions and state-of-the-art security features. These reasons convinced us to choose Nextcloud.

Nextcloud is a so called "fork" of ownCloud. A fork is a project that has been split into a new version. Most of the time when such a fork happens, the developers have internal disputes over the future of the project. Some developers may want the project to go into another direction and then they create a fork.

In the case of ownCloud/Nextcloud, the original creator created a fork for this reason.

The Nextcloud developers have been implementing many Security features since the split, part of which ownCloud has also adopted.

You can access your data anytime and anywhere in the world by logging in to the webbrowser with your credentials. If you would like to synchronise your data with stoney storage locally you need a synchronisation software.

stoney storage uses Nextcloud as base software. Accordingly you need a Nextcloud compatible client so that the synchronisation of your data can proceed automatically.

The quota visible on stoney storage is an user quota and does not reflect the used space or available space on the file system at all. You can define these quotas in the user administration menu. Additionally to the real data the file system used space will also contain the previous and deleted versions of files. These can take up to 50% of the free space until they are cleaned automatically. This however can happen delayed and may need to be done manually in some cases.

Please download the following update from the Microsoft Website and install it: Software Update for Web Folders (KB907306)

Yes, we offer stoney backup.

Of course, your data is accessible worldwide.

WebDAV via HTTPS

This depends on your expected amount of data. You can purchase additional storage at any time.